Home > Solutions > CCaaS
CCaaS (Contact Center as a Service)
Retain and Wow Customers
Did you know that nearly 80% of customers are willing to switch providers due to inferior customer service? Can you afford to risk sub-optimal interactions with your brand?
Cloud-based contact centers can either stand alone or work with your existing center. You do not have to unseat an existing installation or make a major investment in order to start enjoying a highly attractive CCaaS stack.
The products we support provide complete solutions with multichannel integration. They can receive inputs from not only voice calls but also from email, chat, text, mobile and social media with built-in tracking and analytics.
Many companies are choosing not to publish phone numbers – only chat, email and social media interactions are encouraged. New generations of non-phone users will soon make up the bulk of consumers. Your customers will increasingly not want to talk to you.
Easy (often, out-of-the-box) integrations with software you already use and on-demand scalability make the choice much easier. Your agents and managers will have dramatically more useful and substantive info at their fingertips than ever before, translating directly into both better workforce productivity and superior customer experience.
Our CCaaS offers include:
- Forklifts, Integration and Hybridization
- Tracking & Analytics
- Gamification
- Contact Center Artificial Intelligence
- aIVR (Adv. Integrated Voice Response)
- Workforce Management
- CRM and Vertical Software Integration
- Compliance
Find the Signal in the Noise.
Get Results.
Over 90% of CIOs rely on a technology advisor for IT, cloud, and telecom decisions.
What do you look for in yours?
- Exclusive representation – at zero cost to you
- Incentives 100% aligned with yours
- Part of the largest tech distributor in the United States
- 300+ service providers, 1 vendor-agnostic advisor
- Privileged access to pricing & business terms
- Full lifecycle support & unique managed services
Option #1: Get in Touch
I want someone to email or call me
Option #2: Provide Details & Get a Quote
Option #3: Get on our calendar!
I want to book a free phone consultation
Testimonials
Initially we had some challenges in designing our automated answering and call routing system, but with help from David Sebestyen and the team at Cloud Taskforce, we were able to simplify and keep our costs low. Deployment of the system was very smooth, and we look forward to expanding the system in the future.
DAIANA CASTILLOOperations Manager, Casa Esperanza, Inc. 
Working with Cloud Taskforce on our migration has been a great business experience. Don't get me wrong: it was a lot of work and there were problems here and there, but our service providers were there to help every step of the way and provided excellent customer service.
One of the main reasons that the project was a success is they provided me an account engineer named Will O'Connell at Cloud Taskforce who spearheaded the project and even helped vet and interview call center providers. Will was thorough and was a great resource to our project.
TONY MYERSIT Director, Apache Behavioral Health Services
When I met the guys at Cloud Taskforce, our business was in dire need of Internet and phone service stability. Our building is not served by traditional telecom wiring, and our existing solution was not stable. Cloud Taskforce designed a microwave wireless solution that provided us with a stable high-speed wireless Internet connection.
They also analyzed our phone system and made a recommendation for ease of implementation, redundancy and mobility benefits. Our calls are now clear and stable and Internet connectivity has been vastly improved. I recommend Cloud Taskforce for their vast communications technology knowledge and for standing behind their recommendations.
Raphael SilvaOperations Manager, Boston Boatworks
Cloud Taskforce assisted us making best practices upgrades to our network, even including some network cabling.
The transition was a bit complicated with many direct lines that needed to move over. We were very happy with the transition and the project moved forward without any downtime. I feel very comfortable recommending David Sebestyen and the team at Cloud Taskforce if you are considering an upgrade.
HEATHER KRAMERVP/COO, Massachusetts Association of Insurance Agents
At the time we were introduced to Cloud Taskforce, our dated systems no longer could suit the needs of our growing healthcare business. Cloud Taskforce met with us and analyzed our business process and helped us design a system to address our needs.
Moving to VoIP also required a more robust Internet connection and the guys at Cloud Taskforce managed that upgrade and networking equipment recommendations as well. We are very pleased with the support and follow through that has been provided by the Cloud Taskforce team.
Tanya ArpiarianCFO, Metropolitan Home Health Services, Inc.
Previous
Next
Find the Signal in the Noise.
Over 90% of CIOs rely on a technology advisor for IT, cloud, and telecom decisions. What do you look for in yours?
Play Video
Iaas - Infrastructure as a Service
The Nerve Center of Your Business
Cloud-based infrastructures have already transformed not just IT but much of the way all business is done. IaaS’ benefits of agility, cost reduction, speed-to-market, key competitive advantage, scalability & flexibility, continuity & security, and future-proofing against business risk have only become more compelling – and the TCO (Total Cost of Ownership) remains unbeatable.
We get it. Every company is fast becoming a technology company. And your IT infrastructure is the nerve center of your business. We put on CFO/CTO/COO hats and act as both technology and business advisors. We go well beyond features and benefits and provide customized risk and TCO analyses. We do not “default” to anything because in IaaS, the players change especially frequently. And we bring in vetted partners to solve any ancillary problem standing in the way of your implementation.
There is no “one size fits most” in IaaS – and the devil is often in the details. The only path to creating “raving fan” customers goes through a willingness to dive into the complexity, to remove weak links in the chain, and to ensure full lifecycle support.With 25+ years in IT including 15 years’ running a national MSP (IT Managed Service Provider), inside access, encyclopedic knowledge, and both consulting and engineering pedigrees, we’ve been advising companies on IaaS since inception.
[The following may have to be in the right column starting above fold inside a callout box so that the page doesn’t scroll forever like a blog]
Our laas offers include:
- DCaaS (Data center as a Service)
- Helpdesk as a Service (HDaaS)
- Remote Monitoring & Management (RMM)
- Managed Services / ITaaS (IT as a Service)
- Device Independence
- Load Balancing and Distribution
- PaaS (Platform as a Service)
- FaaS (Function as a Service)
- CDN (Content Delivery Network)
- Multi-Cloud Management
- Hybrid (Public / Private) Cloud Management
- Compliance (HIPPAA, PCI, etc.)
Play Video
We step into the gap between your aspirations and service provider reality.
Row 5: CTA Block
Get your own team of insiders to source, manage and support best-fit IT, cloud and telecom services. Here is how we work:
