Did you know that nearly 80% of customers are willing to switch providers due to inferior customer service? Can you afford to risk sub-optimal interactions with your brand?
Cloud-based contact centers can either stand alone or work with your existing center. You do not have to unseat an existing installation or make a major investment in order to start enjoying a highly attractive CCaaS stack.
The products we support provide complete solutions with multichannel integration. They can receive inputs from not only voice calls but also from email, chat, text, mobile and social media with built-in tracking and analytics.
Many companies are choosing not to publish phone numbers – only chat, email and social media interactions are encouraged. New generations of non-phone users will soon make up the bulk of consumers. Your customers will increasingly not want to talk to you.
Easy (often, out-of-the-box) integrations with software you already use and on-demand scalability make the choice much easier. Your agents and managers will have dramatically more useful and substantive info at their fingertips than ever before, translating directly into both better workforce productivity and superior customer experience.
Our CCaaS offers include:
Over 90% of CIOs rely on a technology advisor for IT, cloud, and telecom decisions.
What do you look for in yours?
The Nerve Center of Your Business
Cloud-based infrastructures have already transformed not just IT but much of the way all business is done. IaaS’ benefits of agility, cost reduction, speed-to-market, key competitive advantage, scalability & flexibility, continuity & security, and future-proofing against business risk have only become more compelling – and the TCO (Total Cost of Ownership) remains unbeatable.
We get it. Every company is fast becoming a technology company. And your IT infrastructure is the nerve center of your business. We put on CFO/CTO/COO hats and act as both technology and business advisors. We go well beyond features and benefits and provide customized risk and TCO analyses. We do not “default” to anything because in IaaS, the players change especially frequently. And we bring in vetted partners to solve any ancillary problem standing in the way of your implementation.
There is no “one size fits most” in IaaS – and the devil is often in the details. The only path to creating “raving fan” customers goes through a willingness to dive into the complexity, to remove weak links in the chain, and to ensure full lifecycle support.With 25+ years in IT including 15 years’ running a national MSP (IT Managed Service Provider), inside access, encyclopedic knowledge, and both consulting and engineering pedigrees, we’ve been advising companies on IaaS since inception.
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Our laas offers include: